We make vehicle maintenance convenient

Grease Monkey’s success has been built upon fast, reliable oil changes and courtesy checks that help extend the life of our customers’ vehicles.

Customers choose us because our Pit Crew act as advisors, not salesmen. During each oil change, we conduct a 16-point inspection of the vehicle: checking air filters, brake fluid, power steering fluid, battery fluid, coolant, tires, windshield wipers, and more. We even vacuum the interior and wash the exterior windows. If we find issues, or if mileage indicates that it’s time for manufacturer-recommended services, we let the customer know the issue and give them the option of having the service performed. From a business perspective, it’s an opportunity to sell additional services and increase the average ticket and profitability. But we don’t take a sales-driven approach. We simply let customers know what we advise to help them keep their vehicle tip-top.

Steve Sessums, a former airline pilot who owns six Grease Monkey centers, says the no-pressure approach is one of the things he likes about the brand.

“Their motto is ‘Only what you need. Guaranteed.’ And they really do take that to heart and they encourage franchisees to do the same thing. It is nice to be able to sit down with employees and tell them that we only provide services that are right for the customer and right for the customer’s vehicle, and when in doubt, do the right thing.”

“I truly believe if our customers knew what we know, they wouldn’t go anywhere else.”

We build teams through respect, empowerment, and drive

Grease Monkey believes that the best way to build a successful business is to instill a strong culture within the organization. We all rely on one another for the brand to be successful. We work hard every day to earn the trust of franchisees, just as you work to earn the trust of your customers and employees.

We look for people who have the drive to constantly improve, and the willingness to share ideas and ask questions. We look for people who treat others with respect, honesty, and consideration. We look for leaders who will empower their employees and who enjoy watching them develop new skills and advance their careers. And we value commitments — the willingness to do what’s needed to fulfill promises. And the integrity to let people know when an agreement may be broken.

More than anything, we value teamwork.

Tyson Daniels, who owns four locations in Idaho, says that franchisee support is excellent: “I feel like my regional support director is a partner in my business.” One huge benefit has been the training available to employees, both in-person and through online courses. Management training courses, in particular, have helped Daniels elevate the skills and effectiveness of several key employees.

“One of my goals is to help three of my employees open their own stores.”